Gretchen Quick recap In my last post (Down the patient portal: the world of healthcare tech serving you data about you) I introduced the back end of patient engagement from the patient’s perspective. While you can’t choose the digital patient engagement tools your provider uses, you can often choose your provider— and different providers may be … Read more
The subject of patient engagement tools, especially patient portals, took up permanent residence in my head last January when my mother, a few months away from achieving octogenarian status, experienced a health event that would change both of our lives. When she came home from the hospital, suddenly she was no longer under 24-7 observation … Read more
Imagine an app that feels like it thinks along with you, rather than for you. Instead of simple automation, it selectively offloads tasks requiring significant mental effort—the ones that slow you down. That’s a well-known concept in UX called “cognitive offloading,” usually referring to intuitive design of the type that Steve Krug wrote about in … Read more
2024 was…a learning experience. Every day I learned something, whether I wanted to or not. It was a crash course in elder care, and an object lesson in patience, resilience, and creative problem-solving. It was, and is, a DOOM pile (a pile which you Didn’t Organize, Only Moved) of a life. The experience A DOOM … Read more
Sora is a video generation model that translates text to video, a product of OpenAI released earlier this month, and a painbot is a concept I hatched a few days ago while talking to ChatGPT about AI empathy and the potential for AI to recognize, record, and react to human pain. My initial thought was … Read more
This is an essay in two parts: First, a somewhat rambling conversation that I had with ChatGPT about its own limitations in healthcare, and the limitations of those designing and using it. After that it’s time for the reality check, and some reflection. I review the research on where things currently stand with empathy and … Read more
Political cartoons illustrate the cultural zeitgeist– literally– while also offering critical commentary on it. An editorial cartoonist has a vast arsenal of tools at her disposal, allowing her to create visual metaphors, transmit brief but powerful narratives, elicit emotional responses, and present compelling arguments to persuade, inform, and potentially bolster public opinion. An editorial cartoon … Read more
The discussion about AI, specifically about generative AI (whether it’s labeled as such, or just “AI”), revolves around what it means to be human, and it’s doing my head in. Not because I have trouble grappling with the subject matter– my academic research revolved around intuitions we have about invisible agency, specifically how those intuitions … Read more
What even is a makerspace? If you’re not familiar with makerspaces, here’s a definition: they’re spaces where people make things. Literally, that’s it– you could make pretty much anything at a makerspace, with the primary constraints being your own imagination, and what you can get away with. Makerspaces come in many varieties, from university fabrication … Read more
Dear Committee Members, specifically Chairman Green, I would like to know why, in numerous published statements, Chairman Green has claimed that Anna Giaritelli published a “groundbreaking scoop showing that the criminal cartels had hijacked the CBP One app using virtual private networks (VPNs), and were exploiting the app to make even more money by scheduling … Read more